Privacy Policy
Last updated: December 2024
Overview
Multimodal Studio ("we", "our", or "us") operates the multimodal.live website and Multimodal Mapper software. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Account Information
- Email address (required for account creation)
- Display name (optional)
- Profile information you choose to provide
Payment Information
Payment processing is handled by Stripe. We do not store your credit card details. Stripe's privacy policy governs the handling of your payment information.
Usage Data
- Device information and software license activations
- Subscription status and membership tier
- Notification preferences
Technical Data
- IP address and browser type (server logs)
- Pages visited and features used
- Cookies and similar technologies (see our Cookie Policy)
How We Use Your Information
- To provide and maintain our services
- To process your subscription and payments
- To send you updates, newsletters, and product announcements (with your consent)
- To provide customer support
- To manage software licensing and prevent unauthorized use
- To improve our services based on usage patterns
Third-Party Services
We use the following third-party services that may process your data:
- Supabase - Authentication and database hosting (EU data region available)
- Stripe - Payment processing (PCI DSS compliant)
- Vercel - Website hosting
- Resend - Transactional emails
Each service has their own privacy policy governing their use of your data.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes.
Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access - Request a copy of your personal data
- Rectification - Request correction of inaccurate data
- Erasure - Request deletion of your data ("right to be forgotten")
- Portability - Request a machine-readable copy of your data
- Restriction - Request limitation of processing
- Objection - Object to processing based on legitimate interests
- Withdraw consent - Withdraw consent at any time where processing is based on consent
To exercise these rights, contact us at studio@multimodal.live.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS) and at rest, secure authentication, and regular security reviews. However, no method of transmission over the Internet is 100% secure.
International Transfers
Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
For privacy-related inquiries or to exercise your data rights, contact us at:
Multimodal Studio
United Kingdom